Reseller Hosting Questions -- Reseller Web Hosting FAQ

Sub Categories
   


Articles in the Reseller Hosting Questions category
Can I create my own plan sizes and pricing on my reseller account?
Yes, you can! A Cpanel/WHM reseller account can be set up in a number of different ways. However, we do allow you to create your own plan sizes and pricing, so you aren't...
Last Modified: 2007-10-20 Number of views: 2820
Do my clients get WHM?
Since WHM is a control panel for you to control your own clients in, no your clients don't get a WHM login. However, every account you create in WHM does get a Cpanel login. ...
Last Modified: 2007-10-20 Number of views: 1923
Who supports my hosting clients?
While we do offer any support that you might need with your reseller account, we don't get involved with supporting your clients. If your clients have a question that you can...
Last Modified: 2007-10-20 Number of views: 1442
How do I change my user's password in WHM?
You can change passwords for any account in your WHM by clicking on the 'password modification' link in your WHM. You will find it under the 'account functions' header. ...
Last Modified: 2006-12-16 Number of views: 1548
If I have a reseller account, do I have to actually sell web hosting?
Absolutely not. Many of our customers simply have more than one domain and want to take advantage of the value that a reseller account gives them. You are under no obligation ...
Last Modified: 2006-12-16 Number of views: 1332
Is there a master login that I can use for all of my resold accounts?
Yes, you can log in to any of your accounts with the password to your reseller account. ...
Last Modified: 2006-12-16 Number of views: 1414
What is the skeleton directory?
The skeleton directory is a basic layout that WHM uses for all accounts that you create under your reseller account. If you look inside the skeleton directory, you'll see...
Last Modified: 2006-12-16 Number of views: 1894
Will you handle billing for my customers?
We don't get involved in billing for your customers. This way, you are free to charge whatever prices you choose and you are also free to make up your own plans of any size f...
Last Modified: 2006-12-16 Number of views: 1350
Reseller Account Basics
Our reseller accounts allow you to create and manage your own hosting customers via the Web Host Manager control panel. Web Host Manager (WHM) is the main control panel that...
Last Modified: 2004-12-09 Number of views: 2585
Can I personalize Cpanel for my own company name?
Yes, you can. To accomplish this, you can use the Cpanel branding feature, as explained here:   http://www.lightningsupport.com/index.php?page=index_v2&id=47&c=...
Last Modified: 2004-04-20 Number of views: 2668
I just added a domain and it doesn't work. Why?
The domains that you add in WHM are still subject to at least 48 hours propagation time. That means, after you point the domain to the correct nameservers, it will take 48 hou...
Last Modified: 2004-04-20 Number of views: 2577
How do my clients access their accounts
Each account you create, can be reached in the same ways you see in your setup email for your own account.  The only difference is that you substitute their username and ...
Last Modified: 2004-02-28 Number of views: 2365
What nameservers do my clients use?
Your clients should use the same nameservers that are detailed in your setup email. ...
Last Modified: 2003-10-12 Number of views: 2442
Should I put a www in front of the domain when I create an account?
No, you should never do this. Where it says 'domain', please enter just domain.com with no www. Entering the www will cause all kinds of problems with the account. ...
Last Modified: 2003-08-13 Number of views: 2398
How do I login to WebHostManager?
In order to use Web Host Manager to manage your resold users or create new accounts, first you'll need to logon. If your account is brand new and your domain has not yet pr...
Last Modified: 2003-07-30 Number of views: 1961
What Cpanel skin do you recommend for my clients?
We recommend the BlueLagoon theme. Yes, the X skin is a bit snazzier looking, but BlueLagoon is just better organized. Using BlueLagoon will cut down on support tickets by peo...
Last Modified: 2003-07-30 Number of views: 1971
How do my clients access cpanel?
Your clients can access cpanel any number of ways: 1) through YOUR domain. http://www.RESELLERDOMAIN.com/cpanel/ 2) Through the server hostname: http://www.server.hostname.c...
Last Modified: 2003-07-26 Number of views: 1993
What are the POP and SMTP settings for my clients?
The POP and SMTP settings for your clients are either the IP address you find in your setup email or, if their domain has fully propagated, mail.domain.com. ...
Last Modified: 2003-07-26 Number of views: 2018
What is the path to my client's public_html
The path to public_html for all accounts created with Web Host Manager is: /home/username/public_html  ...
Last Modified: 2003-07-26 Number of views: 1897
I'm getting " Ouch! That username is taken " when I try to create an account. But I deleted it, I swear!
Sometimes, Cpanel doesn't fully delete usernames when you terminate an account. The easiest way around this is to create another username. If this is not an option, you can o...
Last Modified: 2003-07-25 Number of views: 1989
How does the Cpanel Branding feature work?
The Cpanel branding feature is very simple to use . Simply place an image called cp.gif, cp.jpg, or cp.png in the folder in your home directory called /cpanelbranding/bluelago...
Last Modified: 2003-07-24 Number of views: 2870
What is WebHostManager?
WebHost Manager is your reseller control center. WHM is used to set up and manage accounts, monitor bandwidth and services, and keep track of your customers. WHM is a very sim...
Last Modified: 2003-07-23 Number of views: 2100
I changed my client's password and now he/she can't login to FTP. What gives?
Sometimes, the FTP passwords get knocked out of whack when you change an account password. If this happens, choose the 'resync ftp passwords' link in your WHM and all should...
Last Modified: 2003-07-11 Number of views: 2040
Can I give SSH to my clients?
No, we don't allow this. While we allow you (as a reseller) SSH access with a valid reason, for security reasons, we don't allow you to give such access to your clients. &...
Last Modified: 2003-07-07 Number of views: 8173


Search Articles
View Category

 View: Most Viewed  |  Most E-mailed  |  Most Printed  |  Most Saved

Lightning Support is a reseller hosting knowledge base for Lightning Servers
Copyright © 2010 Hosting Ideas, LLC