Main Articles What is LightningSupport.com ? Lightning Support is the support knowledge base for Lightning Servers. We have opened it to the public for easy access to all. We are constantly adding to the knowledge base, ... Last Modified: 2006-12-16 Number of views: 2762 Categories Getting Started (12) The water's warm! Jump on in and let's get you started using your hosting account! Backup Questions (2) Procedures for backing up your website and keeping your data safe. CGI and PHP scripting (12) Instructions to create dynamic websites by making the most of using CGI and PHP scripting. Cpanel Hosting Questions (12) All about the Cpanel control panel and how to best use it to control your own hosting account and help your customers do the same. Domain Names & DNS (4) Information about domain name system are covered here. E-Commerce Hosting (2) E-commerce hosting as a concept, as well as all of the utilities that are bundled with your reseller or shared hosting account. Email Questions (23) Everything you ever wanted to know (maybe even a bit more than that) about email, how to troubleshoot it, and how to use it with your account. Front Page Questions (17) Information about the evil creation known as Front Page Extensions and how to use, troubleshoot, and repair them. FTP Questions (8) Enter the wonderful and exciting world of File Transfer Protocol here. Linux Questions (4) Your general Red Hat Enterprise Linux and CentOS questions can be answered here. MySQL Questions (10) Is it pronounced my-see-quel or my-ess-ql? We really don't know, but however you say it, you can learn how to use it here. Networking Questions (4) An introduction to simple networking tools, such as ping and traceroute to help you diagnose problems for your hosting customers. Reseller Hosting Questions (28) Questions and answers about reseller hosting as a concept, what it is, how it works with Cpanel and WebHostManager. Shared Hosting Questions (1) Questions about shared hosting in general and information on using your new shared account. This can also be useful to help your resold customers use their accounts. SSH (2) This FAQ is all about secure shell and how to use it to make your hosting experience more fruitful. Streaming Media Hosting (3) A streaming media FAQ! What it is and how to use it. Most Viewed Articles How do I run a traceroute on Windows XP? Running a Traceroute on Windows XP: 1) Go to Start (start button on the lower left of the desktop) 2) Choose 'Run' 3) Type: "cmd" (no quotes) 4) This should bring up a... Last Modified: 2003-08-04 Number of views: 54444 What is the default mysql port? 3306 is the default mysql port.... Last Modified: 2003-07-26 Number of views: 46522 What are my default FTP account settings? Your account (and for resellers, every account you create from your WHM account) comes with default FTP settings already in place. To utilize the default settings, you would e... Last Modified: 2003-07-10 Number of views: 28846 What is SSH? SSH is a secure replacement for telnet, allowing you to have shell access to your Lightning Servers account. SSH is very similar to telnet but protects you by encrypting all c... Last Modified: 2003-07-30 Number of views: 28209 What is anonymous FTP and how do I use it? Anonymous FTP allows you, and others you give permission to, to access your "public_ftp" folder. You can permit for this type of access in one of two ways:1. ftp://ftp.yourd... Last Modified: 2003-07-10 Number of views: 27728 I'm getting an " unrouteable mail domain " message when I send email. What's wrong? This error most often indicates that you have reached our limit for sending mail for the given hour. Mails are limited to 1500 per hour per user. This limit is in place to cu... Last Modified: 2003-07-25 Number of views: 8607 Can I give SSH to my clients? No, we don't allow this. While we allow you (as a reseller) SSH access with a valid reason, for security reasons, we don't allow you to give such access to your clients. &... Last Modified: 2003-07-07 Number of views: 7500 OH MY GOD!!! My email isn't working? HELP PLEASE!! First off, relax. Take a deep breath. You're going to get an ulcer if you continue to be so excited! :)   Here are some solutions to common email problems that will sa... Last Modified: 2003-07-30 Number of views: 5456 I can receive mail, but I cannot send it. Can you tell me what's wrong? This problem has a number of common causes. Generally, unless you've received an announcement from us that mail isn't working properly at the time you're having difficulty,... Last Modified: 2007-10-21 Number of views: 5023 I'm getting an error when installing/uninstalling Front Page Extensions. If you are getting this error or something similar:   Chowning Content in service /. Error: An access setup description is required when creating the root web. No such ... Last Modified: 2003-09-12 Number of views: 4861 Most Recent Articles How do I set up Thunderbird for your servers? How can I learn more about specific Linux commands? What is an absolute path? What is a path? What is a shell? What is LightningSupport.com ? How do I change my email password? Can I use Front Page forms with my account? What are Front Page Extensions? Which versions of Front Page do you support? How do I restore a database using SSH? How do I backup a database via SSH? How do I restore a database using PHPMyadmin? How can I backup a database using phpmyadmin? Can I create my own plan sizes and pricing on my reseller account?

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Lightning Support is a knowledge base, consisting of frequently asked questions about reseller hosting and shared web hosting. Lightning Support was created as a private knowledge base for Lightning Servers in 2002 and opened to the public in 2005. While the questions are geared towards our own reseller hosting customers, the answers to our FAQ questions can be helpful to anyone with a Cpanel Hosting account or a reseller hosting account with Web Host Manager.